Frequently Asked Questions
GoFastCab ordering service is free. However standard or other charges may apply. Standard text messaging rates and regular taxi rates will apply. For specific rates, please visit the website of our local providers available on the our cities page.
GoFastCab is an electronic text message, web, and mobile app based taxicab ordering service. Please see our "How it Works" page.
GoFastCab is working on ways to handle orders that may require a little extra special handling. In the meantime, our automated system can’t always interpret special requests. Please contact our providers directly. Visit Our Cities for more info.
At this time, GoFastCab service cannot give estimated arrival times but after your order is placed, the next available taxicab will be dispatched.
If you ordered by text or from our website, you can text STATUS from your mobile phone, or CANCEL if you no longer need the taxi. Our smart phone app confirmation screen will also show real time information about the status of your order.
Orders for a specific time can be booked through our web ordering service or smart phone applications. Our text booking service is for immediate requests only.
Currently, GoFastCab only supports one pending order per phone. If multiple orders are needed, place additional orders with a different mobile devices or please contact the dispatch center at the phone number provided in your confirmation.
The best thing to do is to contact the call center at the phone number provided in your confirmation. You can also get contact information for our local providers in each city by visiting their website. Please visit Our Cities for more information.
We always welcome your thoughts and suggestions. If your comments relate to a specific driver, it’s best to contact the local provider directly. You can also contact us at firstname.lastname@example.org.
We hope so! Let us know where you are, and help us convince your favorite local provider to join our network. Contact us at email@example.com.